---
title: "Failed payment for my Bolder subscription"
---

The monthly payment for your Bolder plan is charged to your credit card, and this charge is handled by [WorldPay](http://www.worldpay.com/), a company headquartered in the United Kingdom.

When you subscribe to one of [our plans](https://www.onbolder.com/pricing), that *same day of the month is saved* for the next charge attempt.

## First attempt

If for some reason (limit, block, expiry) the charge can't be made on the scheduled day of the month, our system will *wait* 5 days before making the 2nd charge attempt.

## Second attempt

If that also fails, it will *wait* five more days before making the third charge attempt.

## Third attempt

If this last attempt fails, the account will be disabled.

In short: if the first charge attempt fails on Monday, you have until Thursday (10 days) to sort out your credit card; otherwise you will lose access to your control panel.

![](/media/76-1.webp)

Illustrative calendar of charge attempts

### What does "disabled account" mean?

It means you won't be able to access anything in your admin panel except the option to re-enable the account by making a manual payment attempt.

### If the account is disabled, are my products deleted?

No.

### If the account is disabled, is the store visible to the public?

Yes. The store stays visible and operational. But as the store owner, you can't manage it.