---
title: "Order details"
---

When you open an order, you can see the full detail associated with the transaction.

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## Order number and states

Each order has a unique alphanumeric identification code in Bolder. This code is used for internal management and to give information to the customer. This order number is assigned automatically to every order.

Next to the order identification you will find its payment state and delivery state.

**Payment state:** Financial information about the order. Here you can see whether the order is confirmed - pending payment - canceled - completed.

The order state can be changed automatically or manually.

**Delivery states:** relate to the management process the order is in.

Queued - Preparing - Ready for pickup - Shipped - Delivered - Returned.

These states can change automatically if you have integrations, or manually.

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## Print order

To the right of the order number you will see the icon to generate the printable version. This is the ticket for internal management and it is available for all orders.

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## Order dates

**Placed** date: Date and time when the user placed the order and it was left pending payment.

**Confirmation**: Date and time when the order that was placed and pending payment is confirmed (the payment is validated).

**Delivery**: Shipping or pickup state of the order. It can show the shipping location, or the delivery window chosen for pickup.

Here you can see the date and time of the changes to the order states, marked with a check ✓.

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## Customer details

Identification of the user who placed the order

-   Customer image
-   Customer name
-   Contact email
-   Phone number

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## Order detail

Here you will find the list of products included in the order.

Each of the items the user added to their order includes its SKU (if you have them entered), number of units, prices and discounts from promotions or offers.

From this information, the subtotal is obtained in the **order summary**.

The summary includes the sum of the items, plus the breakdown of other possible costs, such as the order's shipping cost, or the VAT detail (for the case of stores that sell

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## History 

Here you can review the full history of events associated with the order.

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## Payment method

In this section you will find the payment information.

If the purchase is already confirmed, you can see the data associated with the transaction (in the case of card payments or automatic payment methods). Payment type and method, transaction result, number of installments, authorization code, and purchase document.

If it is still pending payment, you can see the selected payment method along with the link to resume the purchase.

  

![](/media/422-8.webp)

Next to this information you will find the data for the purchase document, if one is defined.

For invoices, it includes: Company name (legal name) - Company RUT - Activity code (business line) - Company address.

## Shipping details

Here you will find the detail of the shipping or pickup selected by the customer.

For shipping, you can see the courier details and the selected shipping option, the map with the customer's geolocation (based on the address entered), the shipping address details and the warehouse the order ships from.

For pickup orders, this section includes the branch where the order will be picked up, the person who will pick it up, and the address of the location/store.

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## Tags 

Tags are used to classify orders quickly.

You can add whatever tags you need for your management.

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## Notes

You can include any additional information you need in your order. These notes appear on the printable version of the order.

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